Welcome to Brazil Frozen Chicken Brands! We are delighted to be your trusted source for high-quality frozen chicken and beef products. Below, we outline our shipping policy to ensure a seamless and satisfying experience for all our valued customers.

1. Shipping Zones:

Brazil Frozen Chicken Brands offers delivery services across the contiguous United States.

2. Delivery Times:

We strive to deliver your orders promptly. Shipping within the USA takes 4 days. 

3. Possible Service Interference

While we strive for seamless delivery experiences, unforeseen circumstances such as weather delays may occasionally impact our service. In such instances, rest assured that we will promptly communicate any changes to your delivery schedule. Should you have any questions or concerns, our dedicated customer service team is here to assist you.

4. Shipping Costs:

We offer free shipping on all orders in the United States. For orders For international orders, contact our sales team so that we can calculate the cost of shipping to your country. Expedited shipping options are available at an additional cost.

5. Packaging:

Rest assured, our products are meticulously packaged to maintain freshness and quality during transit. We utilize industry-standard packaging methods to ensure your items arrive in optimal condition.  We pre-freeze the chicken and beef before shipping to preserve its texture, flavor, and nutritional value. Wrapping the product in watertight plastic bags protects it from moisture, while additional cushioning with materials like bubble wrap prevents damage during shipping

6. Temperature Control:

Your satisfaction and safety are our top priorities. We employ specialized packaging and shipping procedures to preserve the integrity of our frozen products and maintain the appropriate temperature throughout the delivery process. It is crucial we keep the beef and chicken, at a temperature below 40°F at all times to prevent rapid bacteria growth. Maintaining the frozen state during shipping relies on insulated containers and coolants. We use styrofoam coolers and insulated liners within sturdy boxes which act as a protective barrier against temperature fluctuations. We use coolants like dry ice and gel packs help maintain low temperatures within the container, safeguarding the chicken and beef from spoilage. We use specialized containers designed for maintaining frozen temperatures is vital when shipping frozen items like chicken. We use containers like va-Q-tainer USx and Envirotainer RKN t2, which offer reliable temperature control solutions for large shipments of frozen products

7. Order Tracking:

Once your order is confirmed, you will receive a shipping confirmation email containing tracking information. Easily monitor the status of your shipment and anticipate its arrival with our reliable tracking system. This transparency ensures you are always in the loop regarding the status of your order.

8. Delivery Restrictions:

We are committed to complying with all relevant regulations and standards. Please note that we do not deliver to P.O. boxes. Additionally, customers must be at least 18 years old to place an order.

9. Pickup In-store Options

For our valued customers in California, we offer the added convenience of in-store pickup. Simply place your order online and collect it at our California location at a time that suits you best. This option provides flexibility for those who prefer to pick up their orders in person.

9. Returns and Refunds:

Your satisfaction is our priority at Brazil Frozen Chicken Brands. If for any reason you need to make a return, exchange, or cancel your order, please refer to our Returns & Refunds policy for detailed instructions on how to proceed. We aim to make the process as smooth and hassle-free as possible for our customers.

10. Customer Support:

Have questions or concerns? Our dedicated customer support team is here to help! Reach out to us via email at contact@brazilfrozenchickenbrands.com.br or by phone at +1(209) 233-3322 during our business hours.

11. Legal Compliance:

Brazil Frozen Chicken Brands operates in accordance with all applicable laws and regulations governing the sale and distribution of food products in the United States.

12. Terms of Service:

By using our website and placing an order with Brazil Frozen Chicken Brands, you agree to abide by our terms of service. Please review our terms and conditions for complete details on your rights and obligations as a customer.

13. Updates and Modifications:

We reserve the right to update or modify our shipping policy as needed. Any changes will be communicated to our customers through our website and other relevant channels.

Thank you for choosing Brazil Frozen Chicken Brands for your frozen protein needs. We appreciate your trust in our products and services, and we look forward to serving you with excellence every step of the way. Happy shopping!