We want you to be completely satisfied with your purchase from Brazil Frozen Chicken Exporters. If, for any reason, you are not happy with your purchase, you may return it for a full refund within 5 days from the date you receive the item..

To initiate a return, please contact our customer support team at info@brazilfrozenchickenbrands.com.br and provide your order number and the reason for the return. Our team will assist you in the return process and provide you with a return shipping label.

Please note the following terms and conditions for returns:

1. Return Period:
You have 10 days from the date You receive the product, to initiate a return for a refund. After the 10-days period, unfortunately, we cannot offer a refund or exchange.

2. Return Process:
To initiate a return, please follow these steps:
a. Contact our customer service team at info@brazilfrozenchickenbrands.com.br or live chat to request a return authorization.
b. Once the return authorization is granted, carefully package the product to ensure it remains protected during transit.
c. Ship the product back to our store using a reliable shipping method of your choice. Please note that the return shipping fee will be handled by the customer. In case the product was damaged by carrier or we made a mistake in the item or for any reason related to us, we will refund the shipping cost to the customer upon receiving the item.

3. Return Eligibility:
To be eligible for a refund, the returned meat must meet the following criteria:
– The beef/chicken must be in good condition, not opened, and in its original packaging.
– All additional stickers, tags and papers that came with the beef/chicken must be included.
– The beef/chicken must not show any signs of rot, decay or damage.

4. Return Exceptions:
Certain items are not eligible for return or refund. These include:
– Beef/chicken that has been opened, damaged or altered from its packaging by the customer.
– Special orders or customized products that were specifically made or modified according to the customer’s request.

5. Return Shipping Instructions:
When shipping the beef or chicken back to our store, please adhere to the following instructions:
– Securely package the beef/chicken to prevent any damage during transit.
– Include a copy of the original purchase receipt or order confirmation in the package.
– Clearly write the return authorization number on the package for easy identification by our team.
– Ship the beef/chicken to the address provided by our customer service team during the return authorization process.

6. Refund Process:
Once we receive the returned beef/chicken and confirm its eligibility, we will initiate the refund process.
– The refund will be issued in the original form of payment used during the purchase.
– Please note that it may take up to 14 business days for the refund to be processed and for the amount to reflect in your account, depending on your payment provider’s policies.

7. Exchange Option:
If you wish to exchange the beef/chicken for a fresh supply, please contact our customer service team. They will provide you with further instructions and assist you in finding a suitable replacement.

8. Damaged or Rotten or Decayed Chicken or Beef:
In the rare event that you receive a damaged or decaying beef/chicken, please contact our customer service team immediately. We will work diligently to resolve the issue and provide you with a replacement or refund, depending on the circumstances. Please provide us with any relevant details and photographic evidence of the damage or defect to expedite the process.

9. Non-Refundable Items:
Certain items are non-refundable, including:
– Chicken or beef that has been opened or cooked.
– Chicken or Beef that was labeled as gift during purchase.
– Gift cards or vouchers.

10. Additional Considerations:
– We recommend customers inspect the beef/chicken thoroughly before signing for delivery. If any damage is noticed upon delivery, customers should refuse acceptance and inform the delivery agent immediately as we will be in complete charge of every cost, in that situation.. Once the product is signed for, it will be considered in good condition, and subsequent damage claims will not be eligible for a refund.
– We do not charge a restocking fee for returned products that meet our return eligibility criteria.

11. Customer Service Support:
Our customer service team is available to assist you with any questions or concerns regarding your return. You can reach us during business hours through phone or email. We are committed to ensuring your satisfaction and will do our best to address any issues you may have.

Please note that this return refund policy is subject to change without prior notice. For the most up-to-date information, please refer to our website or contact our customer service team.

We value your business and strive to make your shopping experience with us enjoyable and worry-free.

Order Cancellation

If you wish to cancel your order before it has been shipped, please contact us immediately at info@brazilfrozenchickenbrands.com.br We will review your request and, if applicable, process a refund for the full purchase amount, excluding any taxes and any shipping charges.

Contact Us

If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer support team at info@brazilfrozenchickenbrands.com.br We are here to assist you and ensure your satisfaction.

Thank you for shopping with Brazil Frozen Chicken Exporters